CANCELLATION
POLICY

When you book, you choose a rate type. Each rate has its own cancellation rule. Check below which one applies to your booking.

Refundable Rate - Low Season

Arrivals from April to November, except holidays

Cancel 3 days or more before arrival: 100% refund of the amount paid
Cancel less than 3 days before arrival: no refund

Refundable Rate - High Season and Holidays

Arrivals in December, January, February and March, holidays and special dates

Cancel 14 days or more before arrival: 100% refund of the amount paid
Cancel less than 14 days before arrival: no refund

Non-Refundable Promotional Rate

- Cancellations and date changes are not allowed
- If cancelled, no refund is given
- Choose this rate only if you are sure of your trip

RULES THAT APPLY TO ALL RATES
Payment
- The full amount is charged at the time of booking
- Payment is processed in a secure environment, and your bank may ask for an extra confirmation (two-factor authentication)

No-show
- If the guest does not arrive on the check-in date, the booking is considered cancelled and the full amount is charged, with no refund
- The room is released to other guests from the following day

Early departure
- If the guest leaves before the scheduled date, the full booking amount is charged (package or not), with no refund for unused nights

How to cancel
- Cancellation requests must be made in writing through the hotel's official channels: WhatsApp +55 (13) 3392-1212 or e-mail info@hotelilhasdocaribe.com.br
- The date and time we receive your message is what counts

How you receive your refund
- When a refund applies, it is made to the same payment method used for the booking, within 30 days after the cancellation is confirmed
- Credit card payments in installments: we request the reversal from the card issuer within the same period. The credit on your statement follows the card issuer's timelines and may appear gradually, installment by installment

CANCELLATIONPOLICY

CANCELLATION
POLICY